FAQ

General

Q: Is there anything i should know before i purchase the streaming account?
A: You should know that these accounts are shared with their respective owners. These accounts are only for viewing purposes.
They cannot be resold or shared with other people. Buyers should not change subscription, payments and profile details.

Q: How do i know you’re trustworthy?
A: We’ve been rated one of the best streaming store on lelong.my and facebook for the past 3 years with a proven track record and satisfied customer. Against other online marketplace in Malaysia, we achieved “best-in-class” in all areas, in terms of price offerings and specific domain support.

Note: Price comparison is conducted on 26 March 2017. 

Q: Which payment options do you accept?
A: We accept online payment via our store. Alternatively, if you wish to pay using credit card, we do accept it via Amazon Gift Code. 

Q: Can i request a streaming video account that is not listed here?
A: Yes you can. Contact us at admin@izzudrecoba.com

Q: Will I need a VPN / DNS to unblock the accounts?
A: Yes. 

Q: What is the best way to watch US TV?
A: The best way to watch US TV is cable providers like DirecTV Premier, DirecTVNOW or Sling TV.

Q: Can I share these accounts with someone else?
A: No. You can’t share the accounts with other people. Also these accounts should be used only one device at one time.

Streaming 

Q: What Is Streaming?
A: Streaming is just a cool, hip way to describe the act of watching TV and film over an internet connection instead of watching via traditional cable or on BluRay or DVDs.

How to Cut The Cord on Cable TV

Q: So, How Can I ‘Stream’?
A: There are tons of ways that you can stream content. You can subscribe to streaming services like Netflix or Hulu, or pay as you go with services like Vudu, Google Play and iTunes. All you really need is a good internet connection (above 2 Mbps) and DNS/VPN to unblock the service outside the US.

Q: Where Am I Supposed To Do This Streaming? Do I Need A Fancy Device?
A: You can stream on any device that picks up the internet. So, you can stream your favorite shows and movies on your desktop computer, laptop, PS4, Apple TV, Roku,  iPad or smartphone. Yes, you can watch your favorite show on your phone!

Q: How do I get started with streaming services? 
A:  Read here:-

Get Started

 

Q: So, Why Is Streaming TV Better Than Watching It On Cable?
A: Quite frankly, it’s way more convenient. Streaming puts you in the position to choose when and how you watch your favorite shows. You can pause in the middle of a scene on your TV, get up, take your iPad into your bedroom and continue watching where you left off. Streaming also makes bingewatching and rewatching shows easier than ever because you don’t have to wait a full week for the next episode to air.

Q: Well, I Still Like Watching TV On My TV. It’s Got A Bigger Screen Than My Phone. Can I Stream On My TV?
A: Yes! There are a number of devices like PS4, Roku players, Nvidia Shield, Apple TV or Amazon Fire TV that exist to help you stream content over the internet onto your TV.

Q: Okay, I Bought A Roku (or Apple TV) and Set It Up. Now What?
A: Both Roku and Apple TV have a plethora of “channels” that you can access like Netflix, Hulu or HBO  GO. Say you want to stream content via Netflix. You’re going to want to make sure you have a streaming subscription with Netflix. Subscribe from us!

Q: Is there any experience from your Malaysian customer who cut ASTRO and switch to US streaming services?
A: You want to read the fascinating story from our customer, Ahmad Ezal, here:-

https://storify.com/izzudrecoba/bagaimana-untuk-memotong-astro-dan-masih-dapat-men

 

Streaming Account

Q: How do I Receive The Account After Payment Has Been Made?
A: The purchased account login will be delivered within 24 hours to your email. Login and enjoy the service.

Q: I’m keen to subscribe to your service, but unsure which account is right for me. Can you recommend me the right streaming service?

A: Sure! Generally, we recommend the following streaming service:-

Movies and Original Series – Netflix or HBO NOW

TV Shows / TV Series – Hulu or CBS All Access

Sports (EPL, Formula 1, PGA Tour) – NBC Sports Live Extra or Fubo TV

Live TV – DirecTV Premier, Directvnow or Sling TV

Music – Spotify

*** VPN / DNS is required in order to unblock these US streaming services.

Q: I wish to watch Netflix US. Do I need to to also puchase the DNS/VPN?
A: Yes, DNS or VPN is required to watch Netflix US. For now, Getflix or ExpressVPN is the solution to unblock Netflix US content.

Q: Do you sell Hulu Gift Code?
A: Please be informed that Hulu has STOPPED selling code since Jan 2016. So we are not selling it.

Q: Is your Netflix has US content?
A: Netflix content varies from country to country so if you are using this US account outside of USA (example: Malaysia), you will be getting Netflix Malaysia content. You would need to purchase expressVPN or Getflix to view US netflix.

Q: English subtitle is available for the streaming account?
A: Yes! 🙂

Q: Is there any warranty for the purchased account?
A: All accounts are covered with warranty from the date of purchase (based on months of subscription package). If the account is not working, a new account will be delivered within 24 hours to your email.

Q: Can I change any details of the purchased account? (e.g. password, email, payment)
A: You’re not allowed to do that. Warranty is void and no replacement account will be given
If you purchased Netflix Premium account, please DO NOT create new profile. Use only existing profile.

Q: Hey, I can’t login to my purchased Account anymore. How do I get the replacement Account?
A: Make sure your account still has warranty covered. Kindly contact us via email on admin@izzudrecoba.com, live chat on our website or via skype: izzudrecoba20
Your account will be replaced within 24 hours.

Q: I have purchased the Account but when I want to login, the screen said “The service is not available in your country yet”. What should I do?
A: You are required to subscribe to DNS/VPN to unblock US streaming service.

Q: I can’t seem to watch Netflix US / Canada content using UnblockUS. It said: “Sorry , we had a problem …proxy detected. It looks like you’re using an opener or proxy. Disable these features and try again. For more help , visit netflix.com/proxy

A: Please subscribe to Getflix of ExpressVPN.

Q: Can the account be used on multiple devices?
A: Yes. However, you are only allowed to stream only on 1 device at the same time (except for Netflix Ultra HD 4K Plan that can stream up to 4 devices simultaneously).

Q: How to Ensure the Purchased Account Lasts long?
A: It is easy – do not change any details of the account and do not share the account with anyone else.

 

Streaming Device

Q: I’m interested to stream Netflix, Hulu, etc on my TV. Which Streaming Device is the best for me?
A: Horay! Welcome to the streaming world. You can check the best streaming device here: http://www.digitaltrends.com/home-theater/best-tv-streaming-devices/

Q: Mmmm…I’m still unsure lah bro. Can you recommend the right device for me?
A: Ohh really? You are lazy to read right? :p Okay okay…we recommend Roku Premiere+ with Voice Search – What really helps Roku stand out, is its app selection. With the exception of Apple services such as iTunes, nearly every major streaming service is represented, along with hundreds of lesser-known apps for things like classic TV and Kung Fu movies. You can search with voice using the enhanced remote to make navigation simple. We like Roku Premiere+ so much that we have lost our social life after we purchased the device. Lols!

Q: I want to know what is the BEST all around streaming box to have, so many out there I just get confused.

A: Roku is the best all around streaming box. Many great answers here but to us one main reason. On the Roku all services are created equal. Amazon, Netflix, Google, Hulu, HBO, everything is all one click away (and you can move your most-used ones to the top of the screen). With FireTV only Amazon video is king, with Apple TV you can’t get hit channels like Sling TV and Amazon Prime. 
Q: Wow great! How do I Receive The Streaming Device After Payment Has Been Made?

A: Kindly provide your name, shipping address, and contact number to us at admin@izzudrecoba.com immediately after payment. Kindly allow the device to arrive to your shipping address within 8-9 working days. A shipping tracking number will also be provided to you.

Q: Can I COD?
A: We no longer accepting COD. Beginning 2016 we have started shipping out the device to your shipping address upon payment.

Q: How long does it take for the delivery? Is shipping an extra cost?
A:  Please allow 8-9 working days for the streaming device to arrive to your shipping address upon payment. Free shipping, boss! 🙂

Q: For the streaming device, do I need to pay once or I need to pay every month?
A: You only need to pay once.

Q: Is There Any Warranty For The Purchased Streaming Device?
A:Warranty is covered from the date of purchased for the following Streaming Device:

Roku: 3 months limited warranty.

NVIDIA Shield: 1 year limited warranty.

Amazon Fire: 1 year limited warranty

Slingbox M2: 1 year limited warranty.

Android TV: 1 year limited warranty.

Q: Do I need the step down transformer / power plug converter for the Streaming Device?

A: Not required. The Streaming Device works in Malaysia just fine.

Update: Roku 4 require adapter that needs to be purchased separately from the local electrical store. The voltage used in Malaysia is 230/240 volts -50hz. If your electrical appliance uses 110/120 volts, you need to use a transformer/converter to step down the 230/240 volts Malaysian voltage to your 110/120 volt appliances.

Roku

Q: How do Roku players work?

Roku players connect directly to your TV (with HDMI or composite cables), and to your home network to stream entertainment. You choose from a wide selection of streaming channels and put all your favorites in one place. There are hundreds of free channels, easy ways to buy or watch films from top providers, and no additional charges to watch streaming services like Netflix or Hulu if you already subscribe. And If you have cable, Roku brings new ways to watch based on your cable subscription.

Q: Are there any charges or monthly fees?
Purchasing your Roku player is a one-time charge. There are no monthly fees to use your Roku player, and many Roku channels offer you high-quality entertainment for free. Depending on which channels you want to watch, on-demand fees or subscription fees may apply.

Check out the Roku Channel Store and explore what to watch

Q: Can I watch all of my favorite TV shows?

Services like Hulu, HBO NOW, or Netflix offer a variety of shows all on demand – some, as early as one day after airing. If you have cable, Roku players make it easy to catch up on past episodes or depending on your provider, to add select programming to any room without a new cable box.

Q: What kind of internet connection do I need?

Roku players should work well with almost any broadband connection. We recommend a minimum of 3.0 Mbps for HD content (1.5Mbps for SD). But don’t worry, the average speed in Malaysia is about 5 Mbps or more.

Q: How to setup a Roku?

Step by step guide to getting your Roku ready to stream

http://www.thestreamingadvisor.com/2016/04/18/how-to-set-up-a-roku/

Q: I bought Roku and streaming account from you. Can you guide me how to watch US streaming channel on my Roku?

Below is the step-by-step in sequential order, in order to enjoy US channel on your Roku:

1. Setup UnblockUS on your computer

https://www.unblock-us.com/how-to-set-up/

2. Setup unblockUS on Roku

https://support.unblock-us.com/customer/portal/articles/323038

3. Setup US Roku account without entering credit card

https://my.roku.com/signup/nocc?locale=en_OT

On the Credit card information field, please choose ” Skip and I’ll try to add later”

4. Solutions For Region Issues With Roku and Netflix

https://support.unlocator.com/customer/portal/articles/1524376-how-to-bypass-forced-dns-on-roku

Q: For Roku 4, even though I have subscribed Netflix 4k UHD Plan, why can’t I stream Netflix  in 4K Ultra HD quality?
A: You must meet the following requirement in order to stream Netflix in 4K UHD resolution:-

1.  4K Ultra HD Television with a High Speed HDMI Cable

2.  High Speed Broadband minimum of 20 Mbps

3.  4K Ultra HD content from channels like Netflix and M-GO require a copy protection standard called “HDCP 2.2”. In order to view this content in 4K Ultra HD, your Roku player must be plugged into a “HDCP 2.2” compatible HDMI® port. Different TVs will have different configurations, and some will label the correct HDMI® port, but its a good idea refer to your TV manufacturer’s owner’s manual.

Not all content requires HDCP 2.2, however, and you can enjoy 4K UHD content from channels like YouTube, as well as your own personal 4K photos and videos without this restriction.

 

Other

Q: Where is your shop location?
A: We are an online store based in Malaysia hence we do not have any physical shop. Think of us like the top online shopping store like “Lazada” or “ebay”.

Q: I see. Why should I buy streaming products from you, not from the other seller?

A: Sure, there are plenty of streaming video service seller out there—but as Malaysia’s #1 streaming store, we know the streaming video services inside and out. We’re passionate about this stuff, so we constantly sharing streaming news updates to our customers for an unparalleled experience in the streaming world. Got questions? We can be reached by live chat, skype, or email.

Q: That’s fantastic. Last but not least, why are you so sexy?
A: At this time, we do not know the answer to that but yes, we are.